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Support Policy for DrupalExp's customer

We provide support service on our support system at https://support.drupalexp.com. You can login support system with your account when register on https://www.drupalexp.com site.

How to get fast, effective support?

Before you post a thread or ticket, please be sure to always search our Documentation. If you do not find the answer yet, please provide us with detailed information and we will try to help.

Forum is open for everyone and you can post common question and presell question.

Ticket support is open for customer who make purchased, and it's private. All ticket support will get response within 24 hours.

Out of scope

We unfortunately cannot help you with:

  • Customizations or modifications
  • Requests about fixing, customizing or supporting third party module or theme.
  • Issues arising from user modifications to the theme's code, styling or functionality
  • Bugs arising on outdated module/Drupal core versions.

So, may you have to pay extra to get support as customization